Sales policy.
Fair and without bureaucracy.
Introduction
All Lucky Fox products have exceptional durability, so we truly believe that they will be part of your life for a long time.
We understand, however, that problems may arise. If this very unlikely scenario happens, we will always be available to help you.
Guarantee
We are committed to repairing or replacing parts that present any potential problems. Natural wear and tear or problems resulting from misuse, such as scratches from sharp objects, stains caused by chemicals, damage caused by moisture, etc., are not covered by the warranty.
Shipping methods
Lucky Fox offers free shipping throughout Brazil. For some regions, you can opt for express shipping. Delivery times vary according to each region, so they are calculated during the checkout process.
Delivery times are counted after posting. All orders are posted within one business day after payment confirmation.
Exchanges and returns
We create great products because we truly want you to love being our customer. However, we understand that a product purchased online may not be exactly what you expected, so we reserve the right to request an exchange or return for any reason. It's easy, fast and completely free.
The deadline to request an exchange or return is seven days after delivery of the order. In order for the exchange or return request to be accepted, it is essential that the order is in perfect condition. In cases of return, payment will be refunded as soon as the order returns to Lucky Fox and is canceled.
Contact us
Incredible, humanized support without bureaucracy.
Discover exceptional service with our dedicated customer support team.