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FAQ
Check out the most common questions our customers have asked. Still have questions? Contact our customer support.
What is the shipping time?
Lucky Fox is currently operating with our standard shipping processing times, but due to high order volumes and carrier delays, some deliveries may arrive later than expected. Unfortunately, we are unable to cancel or refund orders or shipping fees once an order has been processed, left our facility, or is in the carrier's possession.
What is the return policy?
All Lucky Fox products have exceptional durability, so we truly believe that they will be part of your life for a long time.
We understand, however, that occasional problems may occur. If this very unlikely event occurs, we will always be available to help you. Exchanges and returns.
How can I track my order?
After your order has been shipped, you will receive a tracking code via email. You can use this code on our website or the carrier's website to check the status of your order.
How can I contact support?
Our support team is available to help you with any questions or concerns. You can contact us via the contact form on the website, by email, or via WhatsApp. Contact details are available in the "Contact Us" section of our website.
How can I return my order?
For more information on how to proceed with a return, please visit our Exchanges and Returns page.